Privacy Policy

Last updated: July 26, 2026

This Privacy Policy explains how Arab Security Gulf, through its Arab System software department, collects, uses, protects, retains, and discloses information when providing websites, software, integration, support, messaging, and connected business services.

1. Information we may process

• Business and account information, including names, roles, email addresses, phone numbers, and organization details.
• Technical information such as device, browser, IP address, authentication, audit, and service logs.
• Business-system records provided or generated through authorized customer workflows.
• Customer communications, messages, media, delivery status, call events, and related metadata where a connected communication service is used.
• Meta or WhatsApp business identifiers and webhook events authorized by the customer.
• Support requests, service records, and information submitted through forms or correspondence.

2. Why we use information

• To provide, configure, operate, secure, and support requested services.
• To authenticate users and enforce approved permissions.
• To route communications and connect them with authorized business workflows.
• To maintain service reliability, diagnose issues, prevent misuse, and improve operations.
• To meet legal, contractual, accounting, security, and compliance obligations.

3. Platform Data

Platform Data obtained through Meta technologies is used only to provide the service requested by the authorized client. We do not sell Platform Data or use customer Platform Data for unrelated advertising. Access is limited to the applicable client, approved systems, and authorized personnel.

4. Sharing and service providers

We may share information with the customer that controls the applicable business environment, authorized administrators, infrastructure and service providers operating under appropriate obligations, and authorities where required by law. Connected third-party platforms may process information under their own terms and privacy policies.

5. Security

We apply appropriate technical and organizational safeguards, including access control, authentication, customer separation, secure transmission, operational monitoring, backups, and incident-response processes appropriate to the service.

6. Retention

Information is retained only for the period needed to provide the service and satisfy operational, security, legal, contractual, or accounting requirements. Retention periods may differ according to the customer agreement and type of record.

7. Your choices and requests

Subject to applicable requirements, users and customers may request access, correction, restriction, or deletion of eligible information. See our Data Deletion Instructions.

8. Changes to this policy

We may update this policy to reflect changes in services, laws, security practices, or platform requirements. The latest version will remain available on this page.

9. Contact

Privacy questions and requests may be sent to [email protected] or submitted through our Contact page. Telephone: +965 9888 0620. Clearly state that your inquiry concerns privacy or personal data.